- How do I order?
Simply click the "Buy it Now" button, System will add the selected item to your cart. Then reaching to the checkout process ( you can edit your cart at cart page or icon anyway, Insert your shipping address and select the shipping methods. Finally, Complete your purchase and you'll receive an order confirm email.
- I made a mistake on my order (address, size, etc)... can I change it?
- If this happens to you, just email us at email@example.com as soon as you can and we MIGHT be able care of it. However, we can't make any promises. All of our shirts are printed on demand so we start as quickly as we can after you order and it ships out as soon as it's finished. If your order has already been shipped, we can made a replacement once for you.
- What payment methods do you accept?
We use the PayPal secure payment gateway.
** You can also use the PayPal checkout to pay with the major credit card companies without having to log in to your account.
- Are my payments secure?
- Yes, it's 100% safe and secure checkout via world standard secure
- How much is shipping?
- We ship worldwide for FREE - No surprises or hidden fees.
- Do you ship internationally?
- We currently offer all international shipping. We can ship the goods for USA, Canada and Europe with insured Shipping with tracking number.
- How do I track my package?
- You can check on the status of your order at any time by going to the following the shipping confirmation email or track your order page on website. You can also reach out to our customer support desk at firstname.lastname@example.org to ask questions anytime.
- I ordered 2+ items, but only received one... where's my order?
- Since we print on demand and we have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.
Shipping times to the rest of world
When shipping within the all international countries, your order will arrive within these delivery estimates based on your location and selected shipping speed.
|Destination Country||Standard Shipping (business days)|
|Contiguous U.S.||10 to 20|
|Canada||15 to 25|
|United Kingdom||15 to 30|
|Europe||20 to 40 (depended on country)|
|Brazil||20 to 45|
|Mexico||20 to 45|
Note: In many areas Saturday and Sunday delivery may be available. If weekend delivery is available to your destination, it will be specified on the product page and/or during checkout.
REFUND & REPLACEMENT ITEMS
- I still have not received my order. What should I do?
- Please contact support at email@example.com We'll recheck your transit status again. If it have loss or any kind of problem we'll resend a new one first. So if you still have not received it. We'll refund your money back.
- My product have a damage or received a wrong items
- Please contact support at firstname.lastname@example.orgYou should to send a photo of wrong items or a damage product to us. we'll, as soon as possible, make a replacement for you and send a tracking number once when it was shipped.
- Replacement or Refund for Unhappy items
- Please contact support at email@example.com
- You should to send a photo of wrong items or a damage product to us. we'll, as soon as possible, make a replacement for you and send a tracking number once when it was shipped.
- For request a refund: Please contact support at firstname.lastname@example.org
Some orders need to return to our company and refund will complete within 3-5 days after we have receive your product. 30 days money back guaranteed from purchased day according our policy
Returns and Refund
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return your item to:
The Secret Picks Warehouse
Putian, Fujian, China
zip code 351100
phone number +8615860021907
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products.
Some health and personal care items.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable).
Book with obvious signs of use.
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 45 days after delivery.