Return & Exchange Center
We're assured that you'll certainly be satisfied with your purchase from our store because each and every item is inspected and tested for quality manually. Though we agree that not all customers are the same and each one is unique, so we are flexible to fulfill your specific needs. Client care and services are our main concerns.
- Receiving your order is assured! In case your package is missing or lost, we're going to ship another one and we'll pay for the cost.
- We accept Credit card payments and Paypal only when ordering on the website. For wholesales we accept Bank transfers and money orders.
- All orders are shipped out of our warehouse in China straight to your door, you should always receive an order confirmation and tracking number by email. You can then follow the tracking updates to keep up to date with your shipment. Kindly allow up to 10 days after shipment before contacting regarding a shipment's status. Always make sure your shipping details (Address and phone number mainly) are correct, we aren't responsible for reshipping if the address provided was wrong. We won't guarantee there will be no import taxes, that is not our responsibility, it's the buyer's.
For some reason, if you're not happy with your order, make sure to let us know right away, so we can work things out.
We shall offer you directions on returning your item(s). For a refund, you need to return your order within 3 days after receiving it. You have to ship back your package via courier, in your own expenses, and email us the tracking number and order reference to apply for a refund. Refunds are made to the same Credit Card used for payment and could process for up to 7 working days after we get back the returned goods and inspect for any damages.
Arrive by Damaged, Unhappy in product
Please send the picture of any damaged on our product by reply this email, we can made one time resend for you if product arrive with wrong size or damaged.
Receive the difference size as order (Size not as your ordered)
If you've received the incorrect size according your order. Please send a picture of shoe tongue to us by reply this email. We can resend the correct size to you for free if our mistake.
Receive the correct size as order but not fit, smaller or bigger
Because our measurement and size chart aren’t the same usual. May be some order have purchase by mistake from customer. So, you can exchange goods by return your product or request re-order with a special discount 20% OFF and get the refund 50% for original order with no return.
According to our past experience for return and exchange on international country, the shipping cost is too high for customer. So, we suggest you to re-order with no return follow instruction below
Re-order with 20% OFF and get 50% refund for not fit products.
- Visit the sell page at www.thesecretpicks.com
- Re-order with a correct size and colors as you wish.
- Insert 20% OFF code for new order: REORDER20 (Apply this code when checkout)
- Inform your order number (from order confirmation email) when you've completed your purchase.
- After we've received your new order. We'll made 50% refund for original order within 24 hrs.
- Wait for a new pair! Done.
If you really need to return, exchange or refund. Please follow instruction below:
Return & Exchange
Please inform your replacement size that you need to exchange and follow the return step.
(Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error and will not be eligible for exchange)
Return & refund
Please return the product to our destination by lowest cost carrier then inform your tracking number to us. After we check your tracking number, we’ll ship the exchange item or refund as request within 5-7 days of process
Return shipping address
The Secret Picks Warehouse
Putian, Fujian, China
zip code 351100
phone number +8615860021907
Refund shipping refund (Available on some countries)
The shipping cost will pay by you. but don't worry, you can get the return shipping refund from Paypal.
Please follow this instruction https://www.paypal.com/us/webapps/mpp/returns